Company Policies

NOTE: Finishes are applied and cushions are made to order.  Therefore we cannot accept order cancellations.  We will not accept unauthorized returns.  Inspect merchandise when received.  Claims will not be accepted if made 48 hours after receipt of shipment.

This is a natural product.  Since each reed is naturally different than the other, there will be slight differences in hue and color when stains are used.  This is not to be confused as  a defect, but is part of the beauty of owning a product made of natural materials. 

Our furniture can be used indoors, or outdoors(most groups)  if in an area that is covered overhead.

Four dining chairs and one table must be purchased as a group to receive the price for a dining chair.  Otherwise the price for the regular arm chair will be used.

Many of our seating groups come with webbing and decking on the seats.  Consult individually in the price list for details. Limited Outdoor Use refers to covered porch use.  Outdoor fabrics must be used.

We request that all orders be placed by fax.

DECORATIVE FINISHES & WASHES AVAILABLE WITH 25% UPCHARGE TO FRAMES

  • Almond  
  • Oyster  
  • Bisque
  • Rocker Yellow
  • Labelia  
  • Antique White           
  • Harvester
  • Ryegrass   
  • Lei Flower   
  • Emerald Green   
  • Satin Black Country Blue          
  • Poppy  
  • Erie Water 
  • Egg Shell                 
  • Ocean   
  • Sage      
  • Cloud Burst

Unless otherwise stated basic colors are White, Coffee.  Other finishes, or decorative washes are available with a 25% upcharge on frame price.  Painted finishes can be applied to many pieces for upcharge; stains are only available if they are listed as standard finishes.  Wicker woven out of peel, abaca, water hyacinth, etc. cannot be repainted other than their standard color listed.  Items listed with “available finish” are only available in that finish.  If a finish name isn’t stated as available in description, that group is only available in finish shown.  NEW Premium Finishes at 30% Upcharge (Green Apple, Driftwood, any vintage finishes and any Sherwin Williams colors.)  Weathered grey 25% upcharge when it is an option.

TERMS AND CONDITIONS

First order is prepaid.  There are no C.O.D.’s.

2%10 Net 30 days F.O.B. Orangeburg, SC, to accounts with approved credit.  If your credit history is insufficient to warrant terms, or you need quick shipment, you must prepay.  Your order will not be put into production until credit is approved or prepayment is received. Reorders will not be shipped with past due balance outstanding (will not be put into production).   Interest charge on overdue accounts at 1.5% per month. New accounts need to furnish us with Tax ID#, a bank reference and three trade references.

Visa and Mastercard accepted for a 3% handling charge.

American Express accepted for a 4.5% handling charge.

Prices subject to change without notice. Due to nature’s way all weight and dimensions are approximate.

Tribor International Trading reserves the right to make design changes and to discontinue any design, color, fabric, or style without notice. We are not responsible for typographical or photographical errors.

FABRIC YARDAGE

Fabric yardage may be purchased:

  • $18.00/ yd. for Std fabric,
  • $21.00/yard for Deluxe
  • $30.00/yd.Premium fabric
  • $38.00/yd Premium Plus
  • $46.00/yd Premium Plus Plus.

A minimum of 5 yards must be purchased at a time.

MINIMUM

Minimum order for goods that can be shipped UPS is $100.00.  Any orders for less will be charged a $10.00 handling charge.  Minimum order for goods that must be shipped by common carrier is $500.00. 

Orders under that will be charged $25.00 for handling.

CUSHIONS

For replacement cushions (or cushions only), request separate price list or separate price quote.

Most of our cushions are made of 100% cotton, scotchguarded fabric.  Most cushions are zippered.

We use high density foam wrapped in Dacron. Cushions with BOWS are available with a $10.00 upcharge per cushion.  Not all cushions use cording.  If you require cording please request when ordering. (May have upcharge.) We also fill orders with the customer’s own material; see the Standard Cushions column for pricing.

Standard/deluxe/premium refers to fabric grade.

Pillows may be ordered for a charge.

Contrast welt $5 per cushion upcharge but different panels of different fabrics and other complicated work costs double the regular cushion cost.  

CLAIMS

All claims for damages must be filed, in writing with us and freight company within 5 days after receipt of merchandise.  We strongly recommend that all cartons be opened immediately; delays in filing concealed damage are costly to you.  We strongly suggest you make claims immediately with freight company and note on the bill of lading before signing it for the driverNo returns unless approved by office.  Unauthorized returns will be refused.

SALES KIT

A sales kit, consisting of fabric swatches, catalog and price lists, is available for $175.00 (shipping included), credited with $4000.00 in orders cumulative in one year.  Fabric Book only is $150.00.  Catalog $25.  Catalogs will be updated automatically for customers who meet a minimum of $6000 per year.  Otherwise updates must be requested, and may be charged a fee.

A NOTE ABOUT OUR CUSHIONS:

All of our indoor and porch cushions are made using the highest quality polyurethane foam available.  Foams are high-density, and high-resiliency.  That is, the foam is soft, but it will not “bottom out” or break down with heavy use.  Foam is wrapped with Dacron.  Outdoor collections use densified fiber and NOT foam or reticulated foam as fill.  Its properties are to drain water as quicker than foam, but it does not have the same supportive properties as foam.

DROP SHIP POLICY

We will drop ship product to your customers.  However, due to the increase in the number of drop ships, and the amount of extra work required to offer this service, there are new charges for all drop ship orders.  There is a 7% of order value charge, with a $35 minimum and a $400 maximum on all orders we drop ship.

 

CARE AND MAINTENANCE OF WICKER FURNITURE

Care of Frames:

  • Vacuum with a brush attachment to get rid of dust and loose dirt.
  • Occasionally the furniture may require a more thorough cleaning. When necessary use a mild soap, or Murphy’s Oil Soap, and water.  Rinse and let dry thoroughly.

 Fabric Care:

  • Vacuum regularly.
  • Cotton fabrics may be professionally dry-cleaned only using pure solvents (petroleum distillate-based products).
  • Acrylic fabrics may be spot cleaned with damp cloth and mild soap. Acrylic fabrics may be unzipped and taken off foam. They may then be washed separately in a washing machine at the delicate cycle with cold water, and a mild detergent.  Air-dry.
  • Re-apply Scotch-guard after cleaning.

 

Notes about Finish UPCHARGES

 Unless otherwise stated basic colors are White, Coffee.  Other finishes, or decorative washes and Weathered Grey (where offered as an option) are available with a 20% upcharge on frame price.  Painted finishes can be applied to many pieces for upcharge; stains are only available if they are listed as standard finishes (antique wash, brown wash, honey antique, brown antique).  Wicker woven out of peel, abaca, water hyacinth, etc. cannot be repainted other than their standard color listed.  Items listed with “available finish” are only available in that finish.  If a finish name isn’t stated as available in description, that group is only available in finish shown.  NEW Premium Finishes at 30% Upcharge (Green Apple, Watermelon, Tomato, Mustard, Driftwood).   Re-finishable items have finish upcharges calculated for you in separate columns.  Just add the upcharged amount to the item with cushion costs.