We are proud of our workmanship and quality. All of our indoor and porch wicker frames are guaranteed against manufacturer’s defects for the life of the product, when used in a non-commercial residential environment. Wear and tear and natural weathering are not covered by warranty. All items weather. Colors will change. Paint colors will fade with time, and will wear, especially when used outdoors or under cover. Bindings may change color and will weather as well. We cannot guarantee fabrics or cushions, as fading, mildew, and wear are not necessarily guaranteed by fabric mills, or by foam suppliers.
Frames used in commercial and contract use are guaranteed for one year from the time purchased from Tribor to be free of manufacturer’s defects.
Notes on Warranty:
Residential and Commercial Warranty only covers frames to be free of defects. Normal wear and tear are not covered by warranty. Damage caused by what is deemed by Tribor as abuse or improper use is not covered by warranty.
Tribor reserves the right to inspect damage directly or from photos. Original invoice or proof of purchase is required when making a warranty claim. All claims must be in writing.
Tribor not responsible in paying freight (incoming or outgoing) for warranty replacements or repair. Returned items must have return authorization and be sent to us freight prepaid. If we determine that there is a manufacturer’s defect in the item(s), we reserve the right to repair or replace items at our discretion. If there is no replacement available, Tribor reserves the right to choose what we deem to be a suitable replacement.
Replaced items may not be exact matches for items previously purchased. Changes to color and design may occur any time at our discretion, therefore we cannot guarantee that replacement items will match with older items.
Changes to our guarantee and warranty program may occur at any time without notification.
Frame colors and wear of colors are not covered by warranty.